As a Community Owner, you may need to set locations to an "inactive" state. Perhaps a supplier is transitioning to utilizing alternate manufacturing facilities. Instead of asking the supplier to unshare or delete this location from your community, you can set it as inactive temporarily. You can update the state at any time. When a location becomes inactive, it will be excluded from incident reporting dropdown fields and track and trace event reporting. Inactivating locations removes any associated incomplete to-dos from the supplier's to-do list. If you are interested in setting products to inactive you can follow the same process below, or view our Setting Products to Inactive article.
If this need arises, follow the steps below to inactivate locations.
Steps to Set a Location to Inactive
On the left navigation bar, select Locations and select the Locations Shared with me tab
Select the location you wish to inactivate
Click on the button on the upper right. When you do you will see the following dropdown:
On that dropdown, select the "Inactivate Location" button
You will receive a notification stating that the location status has been updated
You can re-activate a location by following these same steps. Instead of selecting "Inactivate Location," select "Re-Activate Location"
To check the state of all of your locations, you can return to the Locations Shared With Me tab and add the attribute "Active" to your column view or apply a filter to the page.
What happens to Inactive Locations?
- Updating a location to inactive will remove any current to-dos while marking the objects as active will recalculate whether any to-dos are necessary for the product or location.
- The inactive location will be excluded from incident reporting dropdown fields.
- When utilizing track and trace event reporting, the inactive location will also be excluded.