Community Messages

There are situations which warrant the need for Community Owners to contact their suppliers. There are two methods available to message suppliers.

NOTE: In order to send a message to a Supplier, you must first have a Community Contact set up for the community you are working with. For assistance setting this up, please see this article: Community Contacts

Method 1

Start by going to to the Suppliers link on the left hand side of your page:

Once there, click on the Supplier you wish to contact. Then, click on the Messages tab at the top:

From there, click the  button. Then, enter your subject and message text. Once complete, hit the Send button.

Method 2
Start by clicking on the messaging icon  at the top-right of your connect page.

From there, click the button. Then, select what community (if you have more than one) your supplier is in, then select your supplier. Finally, enter your subject and message text. Once complete, hit the Send button.

Note that either method you use to send a message, the supplier will receive an email notifying them that they have a message waiting for them in Connect.

Method 3 - Bulk Messaging

Rather than messaging individual community members, you also have the ability to send a message to multiple members.  

NOTE: When sending bulk messages, suppliers are blind copied (bcc'd).

Start by going to to the Suppliers link on the left hand side of your page:

Once there, select any or all Suppliers you wish to message by clicking the check box to the left of their name:

Once you do, you will be given the option to perform bulk tasks:

Select the envelope icon, which will take you to the messaging page that is pre-populated with all the suppliers you selected:

Fill out the subject and message body, add any desired attachments, then click Send.