Quality Incidents can be reported using the FoodLogiQ Connect mobile app. Some benefits of reporting issues via mobile device include the ability to scan barcodes to easily identify the product and supplier in the report as well as make it simpler to take photos and include them in your submission.
The application can be downloaded from Google Play or the iOS App Store. To learn more about supported operating systems and devices, visit the FoodLogiQ Connect Mobile article.
(Please note, as an administrator you will need to enable mobile access for your incident types before your users will be able to utilize the mobile app. See image below.)
Steps to Create an Incident on FoodLogiQ Connect Mobile App
- Download the FoodLogiQ Connect app from Google Play or Apple iTunes Store. Consider setting your device to auto update your apps.
- Login to the FoodLogiQ Connect app.
- Set your default location. Click Done when complete.
- Open settings from the app menu by clicking this icon . Enable "Camera Always" within scanner settings if you are using a device without a built-in laser scanner.
- While within settings, if you would like to save the photos taken with the app to your phone, select the "Save Photos to Camera Roll" toggle.
- Select "Incidents" from the app menu.
- Click the "+" button to report a new incident.
- Select the type of incident you are reporting.
- Complete the required information and click Submit when complete.
Add Incident Photos to Phone Camera Roll
Details on Using FoodLogiQ Connect Mobile App to Create an Incident
Download the FoodLogiQ Connect app from your device's app store. Once downloaded, open the app and login with your email and password.
Once logged in you will see a page like the one displayed below if you have access to only 1 location only. If your user profile has access to multiple locations you will see a list of locations to select from. Once you have confirmed your default location, click Done.
(Note: When you set a location as your default, every time you login to the app on the same device, you will bypass this screen. Your location will be preset for you.)
Next, click the menu icon in the top left corner of the screen. This is your app menu. The example below is for a user that only has access to 1 location and the incidents feature only.
You can perform a number of actions here:
- Sign Out: the app will auto-logout after 4 hours, forcing you to sign in again.
- View the app version number: The app version will display in the bottom right corner. We strongly recommend you enable your device to auto-update apps in order to ensure you always are using the most updated version of our app.
- Access features within the app
- Set a new default location depending on your level of access.
Select Settings to set your Scanner Settings.
Within "Scanner Settings", by default the app will be set to "Auto Detect Laser". If you are using the app on a device that has a build in laser scanner, no changes are needed. If you plan to use your device's camera to scan barcodes within the app you will want to enable "Camera always." If you would like to save the photos taken with the app to your phone, select the "Save Photos to Camera Roll" toggle (as shown in screenshot below).
Return to the app menu and select "Incidents" to proceed. If your location has not yet reported any quality incidents you will see a blank screen like the one displayed below.
If there are incidents already reported for your location you will see a list of those items on the screen. To report a new incident, click the "+" button. Select the Incident Type to get started.
You will be presented with a set of fields to fill out to complete your report. Click the Next button to advance through the screens until you have completed all required information. Upon completion you will see a summary of all the details you have entered. Click Submit.
You should see a success message to confirm that it has been sent.
The incident will appear at the top of your list within the app for later reference. You can utilize the filter on the top right-side of the page to view incidents at different statuses (ie. open, closed, etc). If further attention is needed from you, you should receive an email notification. For instance, if the incident was returned to provide additional photos or clarify information that was entered, you will be able to make edits by swiping left and clicking the pencil icon. Once complete you will want to submit.
When logged into FoodLogiQ Connect from a web browser, and viewing the Incidents list view of reported Incidents, you will be able to view the source of each incident. For instance, you can add a column called "Created From" to your view or apply a filter (also called "Created From") to identify whether an incident was submitting via API, Connect (desktop submission via web browser), or Mobile (via FoodLogiQ Connect mobile app).