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Adding Incident Widgets to a Community Owner's Dashboard

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Kelly Rees
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As a community owner, you can customize your Dashboard with several different widgets, giving you quick access to vital data.  There are several widgets which can be added that provide insight into Incident trends, including incidents reported over the last 7, 30, 90, and 365 days, and Trend of Incident Time to Resolution.

 

Click the Incidents.Plus.Button.png button to add a new widget. Filter the list of widgets by category to view Incident only widgets by clicking Incidents in the left hand menu.

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Widgets can also be categorized by size. The large and medium widgets will show graphical display of potential KPI information for the community, such as Trend of Incident Time to Resolution. This allows CO users to have a broader and more encompassing view of the information present in their community.

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 To track Incident Time to Resolution, make sure the box next to Incidents in this step are completed is checked within your incident flow on the appropriate steps.

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