Customer Reported Items allow your customers (Community Owners) to report quality issues, delivery concerns, corrective actions, and other incidents involving your business. When an incident requires your attention, FoodLogiQ notifies the appropriate contacts so you can review, respond, and collaborate directly within the platform.
Note
Customer Reported Items are automatically organized by customer. If you work with multiple communities, use the customer tabs at the top of the page to switch between reported items for each customer.
What are Customer Reported Items?
Customer Reported Items are quality incidents that your customer creates against your business in FoodLogiQ Quality Management. These incidents replace lengthy email chains by providing a centralized place for both parties to communicate, document actions, and track resolution.
Examples include:
- Delivery issues
- Food quality concerns
- Corrective Action Requests (CAPAs)
- Credit requests
- Audit findings
- Label or barcode issues
- Customer feedback investigations
Access Customer Reported Items
From an Email Notification
Click the View Incident button or link included in the notification email.
Note
Your Community Owner may need to approve pending location assignments before notifications can be sent correctly. If expected notifications are not being received, contact your customer to verify your contact assignments.
From FoodLogiQ
- Navigate to Quality Management.
-
Open the Customer Reported Items list.
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If you belong to multiple communities, select the appropriate customer tab at the top of the page.
- Open the incident you want to review.
Note
If you don't see an expected incident, it may currently be in an internal workflow step that is not visible to your organization.
Respond to a Customer Reported Item
- Open the incident.
- Review the incident details.
- Select Update Entry
Important
Editable sections are displayed with white fields or selectable buttons. Sections that are view-only appear collapsed by default and can be expanded as needed. Complete any required fields marked with a red asterisk (*).
- Add an optional comment visible to both your organization and the Community Owner.
- Select Update Status button to move the incident to the next step or Save for Later to save your progress.
Monitor Report Status
List View
You can monitor the progress of Customer Reported Items from the list view.
Use filters, search, and custom columns to quickly find incidents that require attention. You can save your preferred filters and columns as a custom view for future use. See: Customizing and Saving Views
Dashboard Widgets
Customer Reported Items can be tracked in the Dashboard with "Entries" widgets.