Creating an Incident (Old Experience)

As a Community Owner, you may have many uses for submitting an incident. Incidents allow you to collect information and send it through a workflow from party to party. You can also enter an incident to report any issues with your received products, deliveries, and more. Once an issue is determined, you can submit an incident to send information directly to the supplier or distributor. FoodLogiQ is the platform of discussion between the parties where communication takes place. 

This article will cover:

• How to Create an Incident
• How to Enter the New Incidents Experience

How to Create an Incident

1. Navigate to the Incidents list view by clicking Incidents in the left-hand navigation and click Add Incident in the top-right corner of the page.

2. Select the applicable Incident Type from the dropdown list.

3. After you select this, the options available will depend on what incident type you chose. The example below may look very different from what you will actually see. Any field with a red asterisk is a required field and must be filled out to continue.

5. After you've finished entering information, clickin the top-right corner of the page. You'll see the option to add a comment before submitting the incident. Here, you can add any notes or comments that may pertain to the incident. These comments will appear in the History section of the incident and are not required. Click Submit and you've successfully created an incident!

The newly created incident will now show up on the list view. You may click anywhere on that row to open it and make changes if needed. A notification will be sent out to the party whose turn it is to take action on the incident. When and how frequently notifications are sent will vary based on the community's settings.

How to Enter the New Incidents Experience

1. From the Incidents list view, click into an incident's details page

2. At the top of the page, click View the New Incidents Experience. Confirm by clicking Go to New Incidents in the pop up window. 

You are now viewing the details page of your incident in the new experience! To learn more, see the article Creating an Incident (New Experience).