Form Management

As a Community Owner, you may need to create multiple incidents of the same type at one time. You can create new inci...

Today many brands have very specific roles or users who are responsible for managing specific product categories, bra...

Users can copy individual incident responses that their business has previously submitted.  This is primarily availab...

Once you've configured your Incident Types, it is critical that you conduct internal testing to ensure that everythin...

As the COVID-19 outbreak continues to impact individuals, businesses and supply chains, we are dedicated to helping y...

As a Community Owner, you can customize your dashboard with different widgets, giving you quick access to vital dat...

When incidents are created they have a workflow that routes them between members of your internal team, distributors,...

In order to track and monitor incidents from your community members, you first need to set up each incident as a uniq...

When creating an incident type, the Fields & Attributes section is where you will define all the information and deta...

When creating a custom incident type for reporting quality or service issues, you can define custom workflows to comm...

One of the first critical steps in better managing quality across your supply chain is defining and establishing your...

  As a Community Owner, you may from time to time find that you need to update the incident types that you have alrea...

Administrators can limit the types of incidents that a user can view and/or edit. When limiting a user's access be mi...

An Incident Reporting Contact is a type of location contact which can be used to identify which user(s) in your busin...

When configuring your incident types, you can customize your email notifications that are sent at each step of your i...