The Withdrawal Details view provides centralized visibility into withdrawal execution progress, affected Products, communication activity, and responding locations.
Details
The Overview tab provides high-level withdrawal monitoring and response metrics.
Including:
- Withdrawal status
- Affected locations
- Withdrawal instructions
- Response completion progress
- Communication metrics
- Product removal metrics
- Geographic response mapping
Key Metrics
Locations
- Affected
- Completed
- Acknowledged
- No Response
- Escalated
People
- Contacted
- Failed communications
Products
- Case Units Removed
- Inner-Pack Units Removed
Response Map
The map visualizes affected and responding locations geographically.
Use the map to:
- Monitor response progress
- Identify regions with low response activity
- Detect communication gaps
- Support mock withdrawal analysis
Contacts
The Contacts tab tracks communication activity and outreach status for withdrawal contacts.
This view helps teams monitor:
- Outreach attempts
- Delivery outcomes
- Failed communications
- Contact acknowledgment status
See: Monitor Failed Withdrawal Communications
Products
The Products tab displays Products associated with the withdrawal event. Use this tab to monitor product-level withdrawal impact and removal activity.
This view includes:
- Product identifiers
- Supplier information
- Affected lots or serial codes
- Product regions
- Units removed
- Date types
- Affected dates
Responding Locations
The Responding Locations tab tracks operational response activity by location.
This view provides visibility into:
- Acknowledgment progress
- Case units removed
- Inner-pack units removed
- Time to acknowledgment
- Time to completion
- Response status
Filters, Saved Views, and Exports
Withdrawal tabs support filtering, configurable columns, and CSV exports, helping teams to:
- Focus on operational priorities
- Track communication failures
- Export audit records
- Analyze mock withdrawal performance
- Create role-specific saved views
Ways to Create a Withdrawal
There are several ways to create a Withdrawal depending on your organization's workflow. See: Create a Withdrawal
Create a Withdrawal Template
Withdrawal Templates help standardize recurring scenarios by pre-configuring information such as messaging, products, or workflow settings. Templates can reduce setup time and help ensure consistency across Withdrawal events.
Create a New Withdrawal
Create a Withdrawal manually when you need to build a new event from the beginning. During creation, you will define the withdrawal details, affected products, locations, contacts, and communications.
Duplicate an Existing Withdrawal
If a previous Withdrawal contains similar products, locations, or communication settings, you can create a copy and update the necessary information rather than rebuilding the Withdrawal from scratch.
Create a Withdrawal from an Investigation
When an Investigation identifies affected products or locations, you can create a Withdrawal directly from the Investigation. Relevant information is carried into the Withdrawal to reduce manual entry and streamline the response process.
Permissions and Access
Available actions may vary based on your assigned permissions. Some organizations require Withdrawals to be submitted for review before launch, while others allow authorized users to launch Withdrawals directly.
If you are unable to perform a specific action, contact your system administrator.