A Quality Management Contact is a type of location contact which can be used to identify which user(s) in your business should receive quality management notification emails. Since this contact is tied to a specific location, the form submitter would need to select this location when submitting a form.
When is an Quality Management Contact notified?
Only active users within FoodLogiQ Connect can be assigned as a contact. Incident notifications are sent based on hierarchy style logic.
Location Specific Quality Management Contact: If there are contact(s) assigned and the location is included in the form, these contact(s) will be notified for each form regarding that location.
Business Level Incident Contact: If there are no contacts assigned to the location, these contact(s) will be notified for each incident launched against the business.
Business Level Community Contact: If there are no contacts assigned to the location and no business level incident contacts, these contact(s) will be notified for each incident launched against the business.
Steps to Assigning Quality Management Reporting Contacts for Existing Users
1. Click Locations from the left navigation menu.
2. From the list view, select the location to setup your incident reporting contact.
3. Click Edit Location Information and update the Quality Management Reporting Contact within the modal and click Save & Share.
Steps to Assigning Quality Management Reporting Contacts while Inviting New Users in Your Business
1. Click on the cog wheel in the top right corner and select User Management
2. On the User Management page, click Add User. Before sending the invitation, click Setup User as a Location Contact to set them as an Quality Management Reporting Contact. Once the user accepts their invite they will be set as the Quality Management Reporting Contact for that location(s).
3. Choose Quality Management Reporting Contact from the list.
4. Choose the associated Locations from the list, click next and then confirm your selections on the next screen.
To learn more about setting up notifications, as a Community Owner, visit our Quality Management Notification article.