Why are we being required to make this change?
Trustwell is committed to the maintainability and safety of our platform. The AS2 public certificate for FoodLogiQ is expiring and to enhance security, ensure continued compliance with industry standards, and maintain communication with our customers we are requesting you to make this small change. All AS2 customers will need to replace the current public certificate in their AS2 application with the new certificate, which will be made available to download in FoodLogiQ Connect UI along with email communications.
The required date for this change is December 16th, 2024 at 4pm ET. On Dec. 16th at 4 pm, you must download the new certificate and replace FoodLogiQ’s current public certificate in your 3rd party application with the new one to ensure no disruptions to your account.
What will happen if I don't make the change on December 16th?
To ensure the continued security and functionality of file transfers, including tracking events, all AS2 transfers will be temporarily unavailable until the AS2 public certificate for FoodLogiQ is updated with the new certificate.
How can I find the new AS2 Certificate to make the change?
You may find the new AS2 Certificate by following the below steps.
- On December 16th at 4 pm ET, login to the FoodLogiQ Connect application by navigating to connect.foodlogiq.com and sign in utilizing your login credentials.
- If you can no longer remember your login information, you may utilize the Forgot Password flow or contact support@trustwell.com for further assistance.
- Navigate to the "Integrations" page by selecting the cogwheel located in the upper right-hand corner of the application and then choosing the "Integrations" option from the drop-down
- From the "Integrations" page select the "Add AS2 Configuration" button
- After selecting the button a new window will open, and you may locate the new certificate by finding the "Download Certificate" link.
Do I need to take any actions regarding my current AS2 private certificate after configuring the new public AS2 certificate?
No, there is no need to make any changes to your current AS2 private certificate. This update is focused on replacing the existing FoodLogiQ AS2 public certificate.
How can I validate if the changed public certificate is accepted to ensure no disruptions?
Once the new public certificate has been successfully configured, please upload a test file through the AS2 application. If there are any issues with the new certificate, you will receive an error message indicating that the file upload has failed.
If you experience any issues after changing to the new certificate please reach out to our dedicated Trustwell Support Team who would be more than happy to assist you.
How often will this change be required?
We understand that this is a disruptive process to your everyday business, however, to maintain security and compliance, customers will be required to update their public AS2 certificate every 5 years. After this change, the next certificate update will be required on December 11, 2029.