How-to Report Incidents Using the FoodLogiQ Connect App

Quality Incidents can be reported using the FoodLogiQ Connect mobile app. Some benefits of reporting issues via mobile device include the ability to scan barcodes to easily identify the product and supplier in the report as well as make it simpler to take photos and include them in your submission.

The application can be downloaded from Google Play or the iOS App Store. To learn more about supported operating systems and devices, visit the FoodLogiQ Connect Mobile article.

(Please note, as an administrator you will need to enable mobile access for your incident types before your users will be able to utilize the mobile app. See image below.)

Getting Started

1. Download the FoodLogiQ Connect app from Google Play or Apple iTunes Store. Consider setting your device to auto update your apps.
2. Login to the FoodLogiQ Connect app.
3. Set your default location by selecting the Settings option from the footer and choosing the Default Location drop down. If you only have access to 1 location, this should be set by default for you. 
4. Set your default community by selecting the Settings option from the footer and choosing the Default Community drop down. If you only have access to 1 community, this should be set by default for you. 
   • Note: When you set a location and/or community as your default, every time you login to the app on the same device, you will bypass this screen. Your location will be preset for you.
5. Open the device Settings and select the FoodLogiQ app. Enable to allow the use of the Camera. If operating a device with a laser scanner, enable the built in laser scanner within Scanner Settings.

From the Settings menu, you can perform a number of actions:

• Set an app language 
  • Supported languages include: English, Spanish and Portuguese 
• Select to save images taken in the app to the device camera roll. 
• Choose to point the app to the production or sandbox environment via the URL section. 
• Set a new default community depending on your level of access. 
• Set a new default location depending on your level of access.
• Sign Out

Creating an Incident on FoodLogiQ Connect Mobile App

1. To open Incidents select "Incidents" from the app footer.
2. Click the "+" button to report a new incident.
3. Select the type of incident you are reporting.
4. Complete the required information tapping the Next button to advance through the screens until you have completed all required information. Upon completion you will see a summary of all the details you have entered. Tap Submit. You should see a success message to confirm that it has been submitted successfully.
   • Note: If scanning case labels, we accept GS1-128 and GS1-128 data matrix labels. You will get a warning when scanning a UPC or ITF-14 labels however, they will still be accepted. In case of not having an acceptable label, you can opt for the manual product entry.
5. The incident will appear at the top of your list within the app for later reference. You can utilize the filter icon on the top right-side of the page to view incidents at different statuses (ie. open, closed, etc), as well as the option to filter by incident type, product type, product, and location. 

If further attention is needed from you, you should receive an email notification. For instance, if the incident was returned to provide additional photos or clarify information that was entered, you will be able to make edits by swiping left and clicking the pencil icon. Once complete you will want to submit.

Viewing Incidents on FoodLogiQ Connect 

When logged into FoodLogiQ Connect from a web browser, and viewing the Incidents list view of reported Incidents, you will be able to view the source of each incident. For instance, you can add a column called "Created From" to your view or apply a filter (also called "Created From") to identify whether an incident was submitting via API, Connect (desktop submission via web browser), or Mobile (via FoodLogiQ Connect mobile app).