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Mock Withdrawals

Updated

Mock withdrawals or recalls enable your company to perform a test of your process to ensure when the time comes to perform a real withdrawal you will achieve maximum results.

Connect allows you to “test” who gets communicated and the messaging used in the event of a withdrawal. To make your mock withdrawal as successful as possible, be sure to think outside of Connect. What other processes do you need to do a test run of in event of a withdrawal?

Some common examples are:

  • Coordinating with public relations to write a press release or communicate to the media
  • Communicating to the FDA or other regulatory agency
  • Communicating to local community leaders

Steps to performing a mock withdrawal within Connect

  1. On the left navigation bar in Connect, click on Withdrawals under the Recall + Response section.
  2. On the Withdrawals page, click the 2.png button to create a new withdrawal.
  3. On the Create a New Withdrawal page, enter all the information regarding the Withdrawal. To indicate that this is a mock Withdrawal, select the checkbox next to “This is a Mock Withdrawal”.
  4. When you select the option to make a mock Withdrawal, language is added to the email/text/phone that says “THIS IS A MOCK”.

 

Details on performing a mock withdrawal within Connect

1. On the left navigation bar in Connect, click on Withdrawals under the Recall + Response section.



1.png

 

2. On the Withdrawals page, click the 2.png button to create a new withdrawal.

3. On the Create a New Withdrawal page, enter all the information regarding the Withdrawal. To indicate that this is a mock Withdrawal, select “This is a Mock Withdrawal” in the withdrawal options. 

mceclip0.png

 

4. When you select the option to make a mock Withdrawal, language is added to the  mail/text/phone that says “THIS IS A MOCK”.

 

Other tips:

  • Although it is recommended to do as real of an example as possible, you can select a small subset of individuals or locations to receive the communications by limiting the list (link to creating a withdrawal).
  • In order for a contact to receive text messages, your contacts must have a phone number entered in the "Mobile" field that can receive SMS messages. To receive phone calls, users need to have either a number entered in the "Mobile" or "Phone" fields. 

 

Note: 

 

Want to learn more about Recall and Withdrawal Management in Recall + Response? Check out these quick videos or submit a request below.

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