Mock Withdrawals

Mock withdrawals or recalls enable your company to perform a test of your process to ensure when the time comes to perform a real withdrawal you will achieve maximum results.

Connect allows you to “test” who gets communicated and the messaging used in the event of a withdrawal. To make your mock withdrawal as successful as possible, be sure to think outside of Connect. What other processes do you need to do a test run of in event of a withdrawal?

Some common examples are:

Coordinating with public relations to write a press release or communicate to the media
Communicating to the FDA or other regulatory agency
Communicating to local community leaders

Steps to performing a mock withdrawal within Connect

On the left navigation bar in Connect, click on Withdrawals under the Recall + Response section.
On the Withdrawals page, click the button to create a new withdrawal.
On the Create a New Withdrawal page, enter all the information regarding the Withdrawal. To indicate that this is a mock Withdrawal, select the checkbox next to “This is a Mock Withdrawal”.
When you select the option to make a mock Withdrawal, language is added to the email/text/phone that says “THIS IS A MOCK”.

Details on performing a mock withdrawal within Connect

1. On the left navigation bar in Connect, click on Withdrawals under the Recall + Response section.

2. On the Withdrawals page, click the button to create a new withdrawal.

3. On the Create a New Withdrawal page, enter all the information regarding the Withdrawal. To indicate that this is a mock Withdrawal, select “This is a Mock Withdrawal” in the withdrawal options.

4. When you select the option to make a mock Withdrawal, language is added to the mail/text/phone that says “THIS IS A MOCK”.

Other tips:

Although it is recommended to do as real of an example as possible, you can select a small subset of individuals or locations to receive the communications by limiting the list (link to creating a withdrawal).
In order for a contact to receive text messages, your contacts must have a phone number entered in the "Mobile" field that can receive SMS messages. To receive phone calls, users need to have either a number entered in the "Mobile" or "Phone" fields.

Note:

Want to learn more about Recall and Withdrawal Management in Recall + Response? Check out these quick videos or submit a request below.