Adding Incident Widgets to a Community Owner's Dashboard

As a Community Owner, you can customize your dashboard with different widgets, giving you quick access to vital data. There are several widgets you can add that provide insight into Incident trends, including incidents reported over the last set number of days and incident time to resolution, shown overall as well as compared by distributor.

Click the large plus button on the dashboard to bring up the list of widgets. Click Incidents in the left-hand menu to filter by the Incidents category.

Widgets can also be categorized by size. The large and medium widgets will show graphical display of potential KPI information for the community, such as Comparison of Incident Time to Resolution, by Distributor. This allows Community Owner users to have a broader and more encompassing view of the information present in their community.

To track Incident Time to Resolution, make sure to check the box next to Incidents in this step are completed within your incident flow on the appropriate steps. For more information on incident flows, see the article Configuring Incident Flows.