As a Community Owner, you may have many uses for submitting an incident. Incidents allow you to collect information and send it through a workflow from party to party. You can also enter an incident to report any issues with your received products, deliveries, and more. Once an issue is determined, you can submit an incident to send information directly to the supplier or distributor. FoodLogiQ is the platform of discussion between the parties where communication takes place.
This article will cover:
- How to Enter the New Incidents Experience
- How to Create an Incident
- Components of the New Incident Details Page
How to Enter the New Incidents Experience
1. From the Incidents list view, click into an incident's details page
2. At the top of the page, click View the New Incidents Experience. Confirm by clicking Go to New Incidents in the pop up window.
You are now viewing the details page of your incident in the new experience!
How to Create an Incident
1. After you've entered the new experience within an incident details page, navigate back to list view by clicking , then select Add Incident in the right corner of the list view page.
2. Select the applicable Incident Type and click Next.
3. After you select this, the options available will depend on what incident type you chose. The example below may look different from what you will actually see. Any field with a red asterisk is a required field and must be filled out to continue. Note: Only active locations should appear in the locations dropdown.
4. After you've finished entering information, you'll be able to add an optional comment at the bottom of the window. Here, you can add any notes or comments that may pertain to the incident. These comments will appear in the History section of the incident and are not required.
5. Clickat the bottom of the window. You've successfully created an incident!
The newly created incident will now show up on the list view. You may click anywhere on that row to open it and make changes if needed. A notification will be sent out to the party whose turn it is to take action on the incident. When and how frequently notifications are sent will vary based on the community's settings.
Components of the New Incident Details Page
An incident details page in the new experience has several enhancements, including additional product and location information as well as launch actions to quickly view related events or initiate a withdrawal. The below example highlights the feature enhancements.
- Go to Old Incident View allows you to return to the old experience. To learn more about this view, see the article Creating an Incident (Old Experience)
- Clicking Atlanta takes you to this location's page in a new tab
- The address for the Atlanta location is pulled in automatically
- Clicking New Trails Farms takes you to this supplier's information page in a new tab
- Clicking Natural Honey takes you to the product page in a new tab
- View events allows you to see all events associated with this product. In a new tab, you'll see that the Events list view is automatically filtered on the Product and Lot entered in the incident
- Launch a recall brings up a window confirming you'd like to create a withdrawal using the information contained in this incident. The product and location will be listed already, with the option to add to/edit these selections
- Update Incident allows you to edit the incident information and add an optional comment at the bottom of the window
Permissions for Additional Information
If the above are not met, then the View events feature would not be visible to the user at all. The feature is also not visible if the incident contains a Manual Product.
Users in a Community Owner account need to have the following to click Launch a recall:
If the above are not met, then the Launch a recall feature would not be visible to the user at all.